Frequently Asked Questions

Waco is home to several prime apartment communities:

• Chapel Park Apartment Homes: Modern comfort meets Waco’s natural charm. Our brand new 1, 2, and 3-bedroom apartments offer stylish finishes, open layouts, and everything you need to feel at home!
• Woodgate Place Apartments: Surrounded by Waco’s scenic charm, our 1, 2, and 3-bedroom apartments give you the best of both worlds. Modern layouts, inviting amenities, and a welcoming atmosphere.

Living in Waco is unique because it combines small-town charm with vibrant city life. From Baylor University’s energy and local dining to outdoor escapes along the Brazos River and Lake Waco, residents enjoy a relaxed lifestyle with plenty to see and do in the heart of Central Texas.

There is a lot to do and see in Waco! From natural sites to shops and entertainment, here are some attractions you can visit:

• Waco Mammoth National Museum
• Cameron Park Zoo
• Dr Pepper Museum
• Waco Suspension Bridge
• Lake Waco
• Brazos River
• Magnolia Market at the Silos
• Spice Village

Waco is close to many major employers, with most located within a 10 to 20-minute drive from our apartment communities. Key employment hubs include the following:

• Baylor University
• Baylor Scott & White Medical Center Hillcrest
• Ascension Providence Hospital
• Waco ISD
• HEB
• Texas State Technical College Waco
• Doris Miller Department of Veterans Affairs Medical Center

Waco Regional Airport is the go to spot for commercial travel in Waco and offers a convenient alternative over larger airports that are much farther away, such as the DFW International Airport.

Residents in our communities would be attending schools in Midway ISD. You can visit https://www.greatschools.org/ to explore assigned public schools, or view options for private or charter schools.

• Baylor University
• McLennan Community College
• Texas State Technical College

There are various surveys sent via text and/or email at different times throughout the leasing process. After a tour of an available home, after a work order is completed, and at various intervals during the lease term, Westdale will reach out to obtain your feedback. We value your feedback and want to learn and grow to better serve our customers. The portal also has a feature that will allow you to provide feedback at any time.

Yes, however residents are responsible for painting the walls back to the original color at move-out.

Schedule a tour online or call us. After submitting an online request, our team will confirm your appointment. Note: All guests 18+ must bring a valid government-issued photo ID and verify their ID before touring.

Yes, satellite dishes are permitted. Please contact our office for details.

We offer 1, 2, and 3 bedroom homes at our community. Visit our Floor Plan page to view our pricing and availability.

The total gross income of all applicants must not fall below three (3) times the amount of rent you will be required to pay, considering any state, federal or local assistance, benefits, or subsidies you receive. The income requirement may be modified if required by federal, state, or local government subsidy or financing programs. A guarantor or additional deposit may be required if the income requirements are not met. All applicants are subject to approval through ScreeningWorks, the community’s third party applicant screening agency. Screening criteria will be applied uniformly and in a manner consistent with all applicable laws, including state and federal housing laws, federal fair credit reporting laws, program guidelines and administrative rules. Approval of all applicants are based on an empirical system that incorporates multiple credit factors along with other non-statistical factors to determine overall applicant worthiness.

Applicants are required to verify income by completing an income verification step provided in the applicant portal after the application is submitted. Applicants can connect a bank account or connect directly to a payroll provider. In some cases, your employer may automatically provide salary information through The Work Number. Self employed applicants must either connect a bank account, provide a financial statement prepared by a CPA, or provide the previous year’s W9. Newly employed applicants must provide an official offer letter including salary and start date from the employer.

A valid government-issued photo identification is required as part of the application process. The following are acceptable forms of identification:

Group A Primary Acceptable ID

• Valid driver's license from a U.S. state
• Federal or state ID card
• Military ID card
• U.S. passport or card
• Permanent Resident Card

Group B Secondary Acceptable ID

Foreign Passport with one of the following:

Valid copies of Temporary I-551 Employment Authorization

• Form I-20
• Form I-94
• Form I-485

If an applicant does not have a valid form of ID from Group A, you may provide a secondary form of ID from Group B. All forms of ID must be current.

Yes, applicants can have a guarantor. The guarantor must meet the qualifying criteria and have a gross income that is 5x the rent amount. Guarantors are for people who do not qualify for income only.

All applications MUST include everyone who will be living in the apartment, including those under the age of 18 and guarantors (if applicable). Those over the age of 18 MUST be listed as a leaseholder.

During the application process, the primary applicant will be prompted to invite, via email, all persons 18 and older to complete an individual application. For anyone under 18 years of age, only name and date of birth need to be entered.

If an application has not yet been approved by the leasing office, applicants can log into the Application Portal, and invite any additional roommates to complete their individual application.

Be sure to contact us to let us know when a new roommate has been added to ensure they are included in the approval process. Note: If an application has already been approved, please contact the leasing team directly.

Unfortunately, all applicants over the age of 18 must meet our standard Qualifying Criteria to be able to move forward in the application process.

Any outstanding charges can be paid through the Applicant Portal.

We will contact you as quickly as possible! We know that you’ll be waiting to hear from us and our goal is to make this a fast and easy process for you.

After an application is approved, each leaseholder will receive an email with instructions to review and electronically sign the lease.

Residents may break their lease at any time. However, they will be responsible for any applicable early termination fees outlined in the lease agreement.

Guests not listed on the lease may not stay for more than 7 days in a single week or more than 14 days in any given month.

Yes, leaseholders must inform the office staff if a guest stays for more than 14 days in any given month and must be added to the lease.

Yes. Residents must obtain and maintain renter’s insurance with a minimum of $100,000 personal liability coverage during the term of their lease. If the resident has an pet, their policy must cover pets and animal bites. If the resident does not have renter’s insurance, they may contact ResidentShield, a leading insurance company that offers high quality, low cost insurance protection to residents of our community. More detailed information about ResidentShield can be found at www.residentshield.com or by calling a licensed agent at (800) 566-1186.

Residents also have the option to get coverage through a different third party provider. If a resident elects to obtain coverage from another insurance carrier, they will be required to provide the declarations page for their policy, including the name of their insurance company, the policy number, the effective and expiration dates of the policy and ensure that our property and information below is listed as an Additional Interested Party on the policy:

If we do not receive an updated Renter's Insurance Policy, the resident will be enrolled in our Master Insurance Policy and will have a recurring monthly lease charge to cover the home only. This policy does not insure your personal property within the home.

Yes. Residents must obtain and maintain renter’s insurance with a minimum of $100,000 personal liability coverage during the term of their lease. If the resident has an pet, their policy must cover pets and animal bites. If the resident does not have renter’s insurance, they may contact ResidentShield, a leading insurance company that offers high quality, low cost insurance protection to residents of our community. More detailed information about ResidentShield can be found at www.residentshield.com or by calling a licensed agent at (800) 566-1186.

Residents also have the option to get coverage through a different third party provider. If a resident elects to obtain coverage from another insurance carrier, they will be required to provide the declarations page for their policy, including the name of their insurance company, the policy number, the effective and expiration dates of the policy and ensure that our property and information below is listed as an Additional Interested Party on the policy:

If we do not receive an updated Renter's Insurance Policy, the resident will be enrolled in our Master Insurance Policy and will have a recurring monthly lease charge to cover the home only. This policy does not insure your personal property within the home.

Yes, Chapel Park and Woodgate Place offer short term leases. Our shortest lease terms start at 1 month.

Our lease terms range from 1 - 15 months.

Once an application is approved, a leasing team member will email a welcome letter outlining the first payment, which may include: prorated rent, deposits, and any applicable fees, along with other important move-in information.

Security deposits are refundable, however any deductions for final utility charges, cleaning, or damages beyond normal wear and tear may be applied. Once those charges are processed, any remaining balance will be refunded to you.

Electronic payments, using ACH/e-check, debit, and credit, can be made through the Resident Portal.

Rent payments can be made after hours through the Resident Portal or Westdale Living App or by using the Walk-In Payment System (WIPS) to convert cash into electronic payments at participating retailers.

Rent payments received after the 3rd may incur a late fee.

One-time or recurring payments can be made online through the Resident Portal.

Once a payment method is set up, residents can also enable text-to-pay or use a voice assistant to pay rent and outstanding balances. For voice payments, simply add the RENTCafé Resident Services Alexa Skill.

Residents can now set up Walk In Payment System (WIPS) account to make cash payments through our WIPS provider, PayNearMe. PayNearMe makes it easy and convenient for you to make a payments at thousands of trusted payment locations nationwide, including participating 7-Eleven, CVS Pharmacy, Walmart, Casey’s General, and ACE Cash Express, using a mobile PaySlip barcode.

If you would like a PaySlip barcode, please contact the leasing team. Once we have setup your account, you will receive a welcome email from PayNearMe with more details on how to make a payment. As always, please don’t hesitate to reach out to us if you have any questions!

Rent is due by the 1st of each month.

If you get a new pet, please contact the leasing office as soon as possible. We'll guide you through the process of registering your pet, which may include providing documentation, paying any applicable pet fees or deposits, and reviewing our community pet policies.

No, exotic pets are not allowed at either Chapel Park or Woodgate Place. This includes, but is not limited to, livestock, poisonous reptiles, amphibians or fish, snakes, birds of prey, insects, arachnids, and rodents (except for hamsters, guinea pigs or gerbils.)

Yes! Chapel Park and Woodgate Place are both pet-friendly communities. Please reference our pet policy on the Amenities page or contact us for more information.

Chapel Park and Woodgate Place both allow 2 pets per household.

Per national and city fire code, the use and storage of gas grills are not permitted on patios or balconies.

Quiet time is from 10:00 pm until 8:00 am. Boisterous conduct, large parties, or excessive noise is prohibited in our community.

Balconies and patios must be kept clean and tidy at all times. Items such as rugs, towels, laundry, clothing, and appliances may not be stored, hung, or draped on railings or any part of the space. Misuse of balconies or patios, including throwing, spilling, or pouring liquids or other items—whether intentional or accidental—is strictly prohibited.

• Residents and guests will adhere to the rules and regulations posted in the fitness center and Management policies.
• The Fitness Center is not supervised. Resident(s) are solely responsible for their own appropriate use of equipment.
• Resident(s) shall carefully inspect each piece of equipment prior to Resident’s use and shall refrain from using any equipment that may be functioning improperly or that may be damaged or dangerous.
• Resident(s) shall immediately report to Management any equipment that is not functioning properly, is damaged or appears dangerous, as well any other person’s use that appears to be dangerous or in violation of management rules and policies.
• Resident(s) shall consult a physician before using any equipment in the fitness center and before participating in any aerobics or exercise class, and will refrain from such use or participation unless approved by Resident’s physician.
• Resident(s) will keep Fitness Center locked at all times during Resident’s visit to the Fitness Center.
• Resident(s) will not admit any person to the Fitness Center who has not registered with the Management Office.
• Resident(s) must accompany guests, and no glass, smoking, eating, alcoholic beverages, pets, or black sole shoes are permitted in the Fitness Center.

• Residents and guests will adhere to the rules and regulations posted in the pool area and management policies.
• All swimmers swim at their own risk. Management is not responsible for accidents or injuries.
• For their safety, residents should not swim alone.
• Pool hours are 10am-10pm.
• No glass, pets, or alcoholic beverages are permitted in the pool area. Use paper or plastic containers only.
• Proper swimming attire is required at all times and a swimsuit “cover up” should be worn to and from the pool.
• No running or rough activities are allowed in the pool area. Respect others by minimizing noise, covering pool furniture with a towel when using suntan oils, leaving pool furniture in pool areas, disposing of trash, and keeping pool gates closed.
• Resident(s) must accompany their guests.
• Resident(s) must notify management any time there is a problem or safety hazard at the pool

Residents can place a maintenance request through your Resident Portal or the Westdale Living App. If it is a maintenance emergency, residents must call the main office number and follow the prompts to either report a maintenance emergency.

Yes! Our community uses the Westdale Living Mobile App, available on Google Play and The App Store.

Through the app, residents can make payments, create maintenance requests, and get notified of announcements and calendar events when push notifications are enabled.

Residents can access the portal online at www.westdaleresidents.com or through the Westdale Living Mobile App, available on Google Play and The App Store.

Yes, our Waco communities offer corporate apartments!

• Chapel Park Apartment Homes offers corporate apartments. Contact the leasing office for details.
• Woodgate Place Apartments offers corporate apartments. Contact the leasing office for details.

No, our Waco communities do not offer furnished apartments.

• Chapel Park Apartment Homes does not offer furnished apartments.
• Woodgate Place Apartments does not offer furnished apartments.

Yes, our Waco communities each have a fitness center!

• Chapel Park Apartment Homes has a 24-hour fitness center available for resident use.
• Woodgate Place Apartments has a 24-hour fitness center available for resident use.

Yes, our Waco communities each have a swimming pool!

• Chapel Park Apartment Homes has a swimming pool open from 10am-10pm seasonally.
• Woodgate Place Apartments has a swimming pool open from 10am-10pm seasonally.

Each home is equipped with fantastic amenities, such as granite countertops, in-unit full size washers/dryers, ceiling fans, and more! Visit our Amenities page to view the full list of home amenities available.

Yes, our Waco communities each have package lockers! These lockers are available 24/7 for you to pick up your packages at any time after they arrive. The Hub accepts packages from multiple carriers such as Amazon delivery, USPS, FedEx, and UPS. All package couriers are directed to use the Hub. Your package will be delivered to the Hub and you will receive a notification with a one-time pick-up code. At the Hub enter the code on the screen and the door pops open. You will receive an email with a sign-up link. Sign in with your Amazon account or sign up for a free account. Then you will be ready to pick up your packages at the Hub.

• Chapel Park Apartment Homes has Amazon Hub lockers for package deliveries!
• Woodgate Place Apartments has Amazon Hub lockers for package deliveries!

Yes, our Waco communities each offer Preferred Employee Programs for active military, veterans, and professionals working in education, healthcare, corporate industrial & logistics, government, and public service.
This includes individuals employed at Waco ISD, Midway ISD, Robinson ISD, Lorena ISD, Baylor University, McClennan Community College, Texas State Technical College, Baylor Scott & White, Ascension Providence, Hillcrest Baptist Medical Center, Meadowlake Medical Center, Veterans Administration Medical Center, City of Waco, McClennan County, police department, fire department, USPS, Extraco Banks, Texas Farm Bureau, AbbVie, L3Harris Technologies, SpaceX, Mars Wrigley Confectioner, Graphic Packaging International, VanTran Transformers, American Income Life Insurance, Electrolit, Sanderson Farms Inc, Versalift, Clayton Homes, Amazon, and FedEx.

• Chapel Park Apartment Homes is proud to offer a Preferred Employee Program! Please contact our office for more details.
• Woodgate Place Apartments is proud to offer a Preferred Employee Program! Please contact our office for more details.

Yes, our Waco communities each offer discounts for teachers, first responders, and military.

• Chapel Park Apartment Homes offers discounts for teachers, first responders, and military. Please contact our office for more details!
• Woodgate Place Apartments offers discounts for teachers, first responders, and military. Please contact our office for more details!

Visit https://afdc.energy.gov/fuels/electricity-locations to locate nearby charging stations.

The closest schools to Chapel Park are Chapel Park Elementary, River Valley Middle School, and Midway High School. We are also close to Baylor University, McClennan Community College, and Texas State Technical College. The closest schools to Woodgate Place are Woodgate Place Elementary, River Valley Middle School, and Midway High School. We are also close to Baylor University, McClennan Community College, and Texas State Technical College.

The closest airport to Chapel Park and Woodgate Place is Waco Regional Airport, which is 9.5 miles away.

The closest dog park to Chapel Park and Woodgate Place is Woof Way Dog Park, which is 2.1 miles away.

The closest grocery stores to Chapel Park and Woodgate Place are Walmart and HEB, which are both only 1 mile away.

The closest hospital to Chapel Park and Woodgate Place is Ascension Providence, which is 2.5 miles away.

The closest shopping center to both Chapel Park and Woodgate Place is Central Texas Marketplace, which is 3.2 miles away.

All unassigned parking is complimentary!

Yes, we offer detached garages for a monthly fee.

No, guests are not required to register their vehicles.

Both Chapel Park and Woodgate Place offer reserved garage parking for a monthly fee. All other parking is unassigned.

At both Chapel Park and Woodgate Place, we allow 1 vehicle per leaseholder up to 2 vehicles per household.

Motorcycles may be parked in regular parking spaces or in rented garages.

Visitors may park in any open, unassigned spots throughout Chapel Park and Woodgate Place.